Privacy Policy.

Last updated: 16 November 2025

Introduction

TranslateAble (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what personal information we collect, how we use it, your rights under UK GDPR, and how to contact us.

By using our website (www.translateable.com), contacting us, or working with us, you consent to this Privacy Policy.

If you have any questions, please contact: julia@translateable.com

1. Who we are

TranslateAble
Email: info@translateable.com

We are the data controller of the personal data processed through our website and in the course of delivering translation and interpretation services.

We do not currently appoint a Data Protection Officer, but all data protection matters are handled by our internal data lead.

2. The personal data we collect

We collect the following categories of data depending on your interaction with us:

Information you provide

  • Name, job title and company

  • Email address

  • Phone number

  • Postal address (if required for invoicing)

  • Project details or briefs

  • Documents submitted for translation or interpretation (which may contain personal or special category data)

  • Feedback or testimonials

  • Your communication preferences

  • Account details if you register on our website

Information collected automatically

Through cookies and analytics tools:

  • Browser type, device, operating system

  • IP address

  • Pages visited, time spent on site, referring URLs

  • Country and approximate location

  • Website interactions

Information from other sources

  • Publicly available professional information (e.g., LinkedIn)

  • Referrals or partner companies (if relevant)

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    3. How we use your personal data & our legal basis

Under UK GDPR, we must state our legal basis for processing:

a) To provide a quote or deliver translation/interpretation services

Legal basis: Contract

b) To manage your account and communicate about your project

Legal basis: Contract

c) To respond to website enquiries or contact requests

Legal basis: Legitimate Interests (responding to queries)

d) To send relevant updates, service information or newsletters

Legal basis:

  • Consent (where required), or

  • Legitimate Interests (B2B updates where appropriate)
    You may opt out at any time.

e) To improve the website and user experience

Legal basis: Legitimate Interests

f) To meet legal, tax or accounting obligations

Legal basis: Legal Obligation

g) For testimonials

Legal basis: Consent

h) For internal research and service improvement

Legal basis: Legitimate Interests

We do not conduct automated decision-making or profiling.

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4. Special category data

Project files may occasionally contain sensitive personal information provided by clients.

We only process such data when:

  • It is supplied voluntarily as part of the service

  • It is necessary to complete your project

  • Security controls are in place

  • It is deleted according to our retention policy

Legal basis: Explicit consent or processing necessary for contracted services.

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5. How we store and protect your data

We use appropriate technical and organisational measures:

  • Encrypted devices

  • Password-protected systems

  • Secure cloud storage

  • Encrypted file transfer methods

  • Confidentiality agreements with all collaborators

  • Access limited to authorised personnel and language professionals

Any third-party processors undergo security and compliance checks.

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6. Subcontractors and third-party processors

To deliver our services, we may share data with trusted third parties such as:

  • Freelance translators and interpreters (bound by confidentiality)

  • Cloud storage providers

  • Email service providers (Pipedrive)

  • Project management systems

  • Accounting and invoicing software

  • Website hosting and analytics providers

These third parties act as data processors and only process data according to our instructions.

We do not sell your personal data.

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7. International data transfers

Some third-party tools may store data outside the UK.
Where transfers occur, we rely on:

  • Adequacy regulations

  • ICO-approved International Data Transfer Agreement (IDTA)

  • UK Addendum to the EU Standard Contractual Clause

You can request a list of relevant safeguards at any time.

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8. How long we keep your data

We keep personal data only as long as necessary:

  • Client project files: up to 2 years (unless a client requests longer retention)

  • Accounting and invoicing records: 6 years (legal requirement)

  • General enquiries: 12 months

  • Marketing contact information: until you unsubscribe

  • Testimonials: until consent is withdrawn

If you want us to delete files earlier, you may request this at any time.

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9. Your rights under UK GDPR

You have the right to:

  • Access your personal data

  • Rectify inaccurate information

  • Erase your data (“right to be forgotten”)

  • Object to processing (including marketing

  • Restrict processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, email: julia@translateable.com

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10. Cookies

We use essential, performance and analytics cookies.
For full details see our Cookie Policy.

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11. Children’s privacy

Our website and services are not intended for children under 16.
We do not knowingly collect children's data.

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12. Complaints

If you have concerns about your personal data, please contact us first at:

julia@translateable.com

You also have the right to contact:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

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13. Updates to this policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.